How Cloud Telephony Helps Businesses Grow

How Cloud Telephony Helps Businesses Grow

Whether you’re running a small startup or a mid-sized company with several branches, it’s good communication that keeps your operations running. Fortunately, developments in telecom mean you no longer need to be held back by landline phones or the enormous budgetary and administrative necessities of enterprise-grade telephony.

If you think it’s time to get up to date with the world of modern communications, then one of the first things you’ll hear about is VoIP (Voice over Internet phones). The cloud-based version of VoIP telephony will give your business a system that grows with demand and keeps your mobile workforce connected.

Here are some of the key ways that modern cloud telephony can help your business thrive:

1. Reduced In-House Hardware

One of the biggest challenges faced by small- and mid-sized businesses is keeping up with the technological changes to the way people work. However, implementing the right solutions to move with the times doesn’t always come cheap. If, for example, you’re relying on a traditional landline phone system, purchasing and installing all the hardware you need -- as well as paying for someone to maintain it all -- can be quite expensive in the long run.

Cloud telephony offers a hosted solution that completely does away with dependence on in-house hardware. That translates into greatly reduced upfront expenses and the ability to install or expand new systems quickly.

2. More Consistent Communication Quality

The traditional landline phone system might be a trusted and time-tested technology, but it’s certainly not without its issues and limitations. Fast-paced organizations need a variety of ways to keep in touch with customers and to enable seamless internal communication, and the browser-based functionality of a cloud-hosted VoIP system provides it.

Cloud telephony systems are often delivered as part of a unified communications strategy that consolidates multiple channels, such as video conferencing, email, phone calls, and mobile devices into a single, centrally managed platform. That way, you can provide superior communication to clients and colleagues alike.

3. Centralized Control and Monitoring

Unified communications and cloud telephony are all about integration. In other words, they address the need to bring all your systems together in order to better control things like customer calls, emails, and web-form submissions.

By enabling communication through multiple channels, you’ll minimize missed business opportunities. You and your employees will be able to keep in touch no matter where everyone’s located, be it in the office, at home, a client site, or even in a car. At the same time, administrators will have an easier time monitoring your entire telecom portfolio, all through their web browser.

4. Limitless Scalability

Non-VoIP systems provide just one physical connection for each user. VoIP systems, however, connect over the Internet using software, making it so much easier to add new users. No appointment with the phone company, no maintenance man coming to your business between 10 and 2, and no downtime for the phone lines.

Your provider can easily add new users to your system, and it will just be included in your affordable monthly service fee. And since cloud telephony allows you to enable full compatibility with multiple locations, you’ll be able to have one phone number associated with any number of offices, devices, and employees.

Thanks to cloud computing, even the smallest businesses can now compete in an increasingly demanding market. With cloud-hosted VoIP from Total Tech Team, you’ll have the communications infrastructure your organization needs to grow. Get in touch with us today to find out more.